I want to celebrate a business today! It is Hartwell House, a beautiful hotel and National Trust property.
In the past when I was regional director of a women’s networking organisation, I got used to venues insisting on the ordering of meals for groups at least 3 to 5 days in advance of the meeting. One hotel that shall be nameless in Henley insisted that we contact them with accurate and up-to-date figures of attendance 7 days before the event! Needless to say, it was a nightmare trying to compile precise numbers. We humans can be inconsistent and full of surprises!
A confession. I am fallible and make mistakes. I hadn’t warned Hartwell House of a meeting I had organised yesterday (Monday). It was with sinking heart on Sunday evening I wrote to my contact in Events. The next morning I was phoned at 8.30am. It was my contact reassuring me that she had got things all in hand, would tell the chef and organise the porter to deliver a flip chart to the room. You can imagine my relief. And gratitude.
Of course, Hartwell House provides quality otherwise I wouldn’t have chosen it as a venue for my members. This however was exceptional service. The consequence as you’ll imagine, is that I’m even more keen to promote Hartwell House – hence this blog post.
What do you you do that is exceptional? What can you do over and above the usual that will be influential in getting people to promote your services? How do you inspire loyalty, gratitude and support from the people around you?